When to utilize Problems@iconev.com vs Submitting a Warranty Claim in Dealer Portal🤔

THE RIGHT PATH FOR EVERY CLAIM

Please CLICK HERE for an easy to follow chart of Problems@Iconev.com issues VS Dealer Portal Warranty Claims issues for timely handling and quick resolution. 

We have recently seen an increase in transportation-related issues being submitted through our Dealer Portal, as well as warranty concerns being reported through Problems@iconev.com.

In many cases, the same issue is being submitted through both channels. This creates duplicate work, increases processing time, can result in duplicate shipments, and ultimately creates unnecessary costs for both dealers and ICON EV. Let's work together to make this as streamlined and efficient as possible.