Onboarding FAQ

Why can’t I access the portal?

The ICON Dealer Portal requires users to register for security purposes. Check your main email inbox, your spam inbox, and/or your social email inbox for a communication from ICON inviting you to register. If you cannot find the communication, then reach out to ICON directly about the issue using the contact form on the ICON Dealer Portal. Please allow up to 24 hours before expecting a response to all contact form submissions.

Why can’t I use my usual username and password?

For security reasons as a part of the launch of the ICON Dealer Portal 2.0, ICON is requiring all
existing users to reset their password. You can use the same email address, but your password will
change.

How do I sign up for the Dealer portal?

All existing users should have received an email informing them that they need to register for the Dealer Portal. Click the link in the email you received and follow the instructions to complete the signup process and continue using the ICON Dealer Portal.

If you are a new dealer, you will receive an email invite to register. Please check your main email inbox, your spam inbox, and/or your social email inbox for the communication. If you cannot find the communication or need to request access, then reach out to ICON directly about the issue using the contact form on the ICON Dealer Portal. Please allow up to 24 hours before expecting a response to all contact form submissions.

I didn’t recieve an email.

If you were previously registered for the ICON Dealer Portal, then you should have received an email. Check your spam folder, social folder, etc. for an email with the subject line “ICON Dealer Alert: Action Needed on New Portal”.
If you still cannot find the email, then fill out a contact form and indicate in the message that you have not received your registration email. Please allow up to 24 hours before expecting a response to all contact form submissions.